Upon successful payment confirmation, you should receive your Trading Platform and Dashboard credentials within 5 minutes. However, if you made the payment through Coinbase Commerce, please note that the confirmation of your order depends on the verification of the payment by the blockchain. The time it takes for verification can vary due to network congestion. Once the payment is confirmed on the blockchain, you will receive your Trading Platform and Dashboard credentials within 5 minutes.
If you have noticed that the payment has been deducted from your credit card, bank account, or crypto wallet, and you have not received your account credentials after 12 hours, we recommend checking the spam, junk, promotion, or similar folders in your registered email. If you are unable to locate the welcome email, please reach out to our live support chat and provide them with your registered email address and order number. A member of our Trader Success Team will assist you in retrieving your credentials and getting you back on track.
Please be aware: That the Coinbase Commerce payment gateway only accepts payments via the Ethereum network (ERC-20). If payments are made through the wrong network (such as BSC), all funds will be lost, and neither Coinbase nor Leveled Up Society can recover them.